We make your satisfaction a priority. That's why we are committed to doing everything in our power to ensure that you are 100% satisfied with your purchase! A problem ? A question ? Contact our After-Sales Service!
My Customer account
I'm having trouble logging into my account.
I need a paid invoice with the correct contact details?
How to create my account ?
Use
How does the TipTap Pro Shin Guard wear?
How to wash TipTap Pro Shin Guards?
Are TipTap Pro Shin Guards reusable?
Are the TipTap Pro Shin Guards up to standard?
Delivery, Returns and Warranty
How to track my order?
Warranty, exchange and refund
Delivery
MY CUSTOMER ACCOUNT
I'M HAVING DIFFICULTY LOGIN TO MY ACCOUNT.
If you are unable to log in or do not receive your password reset email, we invite you to contact us. An advisor will guide you.
I NEED A PAID INVOICE WITH THE CORRECT CONTACT INFORMATION?
You need a paid invoice following an online purchase, contact our service at contact@tiptap-pro.fr
HOW TO CREATE MY ACCOUNT ?
I create a TipTap Pro account:
Step 1 : I click on the “my account” tab located at the top right of the screen.
Step 2 : I select the “Create your account” tab.
Step 3 : I indicate my email address which will be my identifier and I validate.
Step 4 : I create a password (complying with security requirements: 1 uppercase minimum, 1 lowercase minimum, etc.) then I validate.
Step 5 : I provide my information (last name, first name, etc.) then I validate.
Your account is created.
Welcome !
DELIVERY, RETURNS AND GUARANTEE
HOW TO TRACK MY ORDER?
Once your product is ordered, a tracking link will be sent to you by email. By clicking on it, you will have the tracking of your order.
WARRANTY, EXCHANGE AND REFUND
Once you receive your product, you have 15 days to return it to us without reason. This must be unworn and in its original packaging.
REFUND CONDITIONS
Once you receive your product, you have 15 days to return it to us without reason. Beyond this period, no refund will be granted.
RETURN SHIPPING COSTS
As stated in our refund policy, the shipping costs relating to the return of your product are your responsibility.
USE
HOW DOES THE TIPTAP PRO SHIN PROTECTION FIT?
The shin guard slips on like a sleeve. You can match it with your sock.
HOW TO WASH TIPTAP PRO SHIN GUARDS?
They are machine washable at 30°. Drying is done in the open air.
ARE TIPTAP PRO SHINGUARDS REUSABLE?
Thanks to the materials used, the TipTap Pro Shin Guards resist wear, impact and repetitive shock. Ease of washing allows for optimal reuse. The cells remain in place.
ARE THE TIPTAP PRO SHINGUARDS COMPLETE WITH STANDARDS?
TipTap Pro has carried out all the tests in order to make its protectors meet French and European standards. The tests were carried out in particular on impact resistance, bending resistance, comfort, shock absorption, etc. TipTap Shin Guards are CE certified.